Cancellation & Refund Policy

Important Notice:

  1. Consultation: If you have any doubts related to our services, please feel free to consult with us via email at rsahu4242@gmail.com or WhatsApp us at +917858910056. We are here to help clarify any questions you may have.

2. Refund Policy on Service Requests: When you request any service, please note that the contract fee charged by PayPal is non-refundable. The service fee, which we provide, is refundable. Each product has two components: a service fee and a contract fee.

2.1. Compromised Site and Malicious Software Policy Violation

  • We offer a 100% refund on the service fee if ads are disapproved due to a compromised site or malicious software, and if we fail to resolve the issue within 20 days. If the account is suspended, it will be treated as a separate case, and you may choose to either pay the difference or receive a refund of the service fee.

 

2.2 Unacceptable Business Practices Policy ,  Business Operations Verification Google ads , circumventing systems policy, suspicious payments policy

  • We offer a 100% refund on on the service fee if we fail to resolve your issue within 30 days, provided you meet the following conditions:
    • Service Requirements: You must meet all essential criteria for our service.
    • Compliance: All necessary requirements and modifications must be completed promptly.

2.3 Important Conditions:

  • You have 2-3 days to submit your requirements after placing your order. If you do not comply with our recommendations or provide the minimum requirements, or if you engage in behavior that indicates an attempt to independently resolve the issue (e.g., claiming you can handle the issue independently), no refund will be issued. This behavior is assessed as it goes against our policy.
    We do not disclose specific details regarding required modifications or documents before an order is placed. This is to ensure that clients do not attempt to resolve issues independently without our assistance. Clients are required to submit all necessary documents and requirements within the specified timeframe. Failure to do so will result in forfeiture of any refund eligibility. Once services have been rendered and requirements are fulfilled, the agreement is considered final, and no further claims will be accepted.
  • Please note that we are not responsible for any Google Ads account suspensions that may occur during the course of our work. According to Google’s policies, account suspensions are typically a result of violations related to the business model, not the account management itself. If your business model is found to be in conflict with Google’s policies, it may lead to suspension, regardless of our work on the account. Should a suspension occur, and if you wish to address it, we offer a separate service specifically for handling account suspensions. Please contact us for more details regarding the suspension resolution process and associated charges.
  • Once an order is placed, it cannot be canceled. If the customer claims to have resolved the issue themselves after placing the order or if their appeal is approved, no refund will be issued. In such cases, full payment is required. If a partial payment has been made, the customer must complete the full payment. If full payment has already been made, we are legally entitled to retain the entire amount, as we have not failed to resolve the issue. Refunds will only be provided if we fail to resolve the issue or exceed the specified time frame for order processing.

2.4 Refund Duration:

  • Once your refund request is approved, please allow 5-7 business days for processing. Please note that actual crediting to your account may depend on your bank.

 

3. Process Overview:

  1. Initial Consultation: Discuss your business model with us to determine how we can assist you.
  2. Feasibility Assessment: We will assess your case and confirm if we can provide the needed support.
  3. Order Placement: If we can help, proceed with placing your order.
  4. Requirements Overview: We will outline the necessary steps and requirements before commencing the work.
  5. Service Execution: Our team will start working on your project as agreed.

4. Refund Request Process – To request a refund, please contact our customer service team at rsahu4242@gmail.com. We will process your request promptly and may ask for additional information if needed.

5. Refund Eligibility – A full refund may be provided if we cannot deliver the purchased services or resolve any issues. However, refunds will not be issued if the Terms of Service are violated.

6. Policy Modifications – Gomahamaya.com reserves the right to amend this Cancellation & Refund Policy at any time. Changes will be posted on our website, and clients will be notified of any significant changes via email. Continued use of our services constitutes acceptance of the revised policy.

7. Contact Us For any questions or concerns regarding this policy, please reach out to our customer service team at rsahu4242@gmail.com. We are here to assist you.